Delivery information

Covid19 Update

We are dispatching everything on time, on the correct service for the day you have selected. However, the courier on a minority of occasions are experiencing high volumes and delays are possible due to the unprecedented volume going through couriers in the UK.

All Prices & Delivery Charges are excluding VAT @ 20%

UK Mainland - Additional charges to some areas of Scotland, Highlands & Islands may apply.

Next Working Day

(Monday - Saturday)

Price

Free* Spend over £100 ex vat

Order Cut Off Time**Monday to Friday 4.00pm

**Order cut off time refers to our despatch cut off time, for example, an order placed before 4pm can be dispatched the same day for next day delivery if it's on a working day (Mon-Fri).
*Free Delivery Service is not available in some zones within Scotland and unavailable in NI, Europe, and other offshore locations. For latest and accurate rates use the checkout. All prices quoted are +VAT. Orders under £100 will be £5.95 delivery charge.

Large orders may be delivered on a pallet to keep your goods safe and give a reliable delivery service. You don’t need a forklift truck as the lorry will have a tail lift.

Reducing your carbon footprint, one delivery at a time

We prioritise our own dedicated Catering24 delivery team wherever possible. Our website will automatically sort your order to the lowest carbon delivery according to the day you select, location and what products you order.

Delays to your delivery

Please remember that sometimes delays may happen out of ours and the courier's control. This may delay your delivery, if your delivery is delayed in any way please contact us on 0115 9444434.

We do not accept any liability for loss of business due to late delivery and do not offer any compensation. Please ensure if you do have an event that you order your packaging in advance and be planned just in case there is any problems or delays in delivery.

We deliver to England, Wales and Scotland. Along with Islands of the UK such as Isle of Wight. We currently don't deliver to Northern Ireland.

During the checkout, you can select the next 6 available delivery dates to you with next day delivery also an option. This allows you to be planned for stock coming in if your not operating the next day, but would like to order in advance. If you order for next day, we will have picked and dispatched your order usually within 15mins of you paying.

Yes, if you provide your correct email address and mobile number when ordering you will receive delivery notifications. Please note, if we deliver on our own van you won't receive these notifications however this is something we are working implementing currenty.

If you have not received your delivery on the day you expected, please contact us as soon as possible so we can chase the courier or our own drivers to update you. Our priority is always to get stock to you as fast as possible and we are here to support you.

If you weren't in at the time of delivery and the goods have not been left. Please contact us on 0115 9444434 and we will rearrange for the delivery to be sent out. The earlier you call us, the faster we can sort for you. Please note that we will only attempt delivery up to 2 times, at that point the goods will be returned to our warehouse and delivery charges won't be refunded.

We deliver between 7.30am and 6pm, the majority of deliveries are made between 8.30am and 4pm. (During Covid19 pandemic, some deliveries have been later than 6pm due to increased volume)

Yes, for the majority of the UK mainland if your order is over £100 excluding vat (£120 inc vat) then delivery is free of charge, available next day Monday to Saturday.