Delivery information

All Prices & Delivery Charges are excluding VAT @ 20%

UK Mainland - Additional charges to some areas of Scotland, Highlands & Islands may apply.

Order by 7pm Next Working Day

(Monday - Saturday)


Free Delivery* Spend over £100 ex vat

Order Cut Off Time**

Monday to Friday 7pm

**Order cut off time refers to our despatch cut off time, for example, an order placed before 7pm can be dispatched the same day for next day delivery if it's on a working day (Mon-Fri). Please note if large orders £600+ are placed between 4pm & 7pm there is a possibility that only part of your order will be sent next day and the remainder will be day 2. 

*Free Delivery Service is not available in some zones within Scotland and unavailable in NI, Europe, and other offshore locations. For latest and accurate rates use the checkout. All prices quoted are +VAT. Orders under £100 will be £5.95 delivery charge.

 Order by 7pm for online orders only. Telephone or email orders cut off remains at 4.45pm for next day delivery as customer service team finish at 5pm. 

Large orders may be delivered on a pallet to keep your goods safe and give a reliable delivery service. You don’t need a forklift truck as the lorry will have a tail lift.

How we deliver

Our own vans & employed drivers

We operate our own delivery vehicles with full-time employed drivers who have been with us for many years. We are proud of our team and the service we provide.

Wherever possible we prioritise deliveries to be made on our own vehicles, this is to maximise customer service to you and also gives us control of routing deliveries to minimise our carbon footprint.

Our drivers are uniformed in Catering24 clothing and will always arrive with a smile!

DPD Local

For orders which are out of our area on our own vehicle, we have partnered with DPD to provide a next-day courier service. We offer the DPD service at no further cost to our customers.

DPD deliveries are certified carbon neutral and provide full tracking with 1hr delivery slots notified to our customers by email and text (if you have provided your mobile number).

You will also be notified if your delivery is to be made on one of DPD's electric vehicles.

Read About our DPD Partnership: CLICK HERE

Reducing your carbon footprint, one delivery at a time

We prioritise our own dedicated Catering24 delivery team wherever possible. Our website will automatically sort your order to the lowest carbon delivery according to the day you select, location and what products you order.

Our partnership with DPD also means we have a proportion of deliveries delivered on electric vehicles.

Delays to your delivery

Please remember that sometimes delays may happen out of ours and the courier's control. This may delay your delivery, if your delivery is delayed in any way please contact us on 0115 9444434.

We do not accept any liability for loss of business due to late delivery and do not offer any compensation. Please ensure if you do have an event that you order your packaging in advance and be planned just in case there is any problems or delays in delivery.

We deliver to England, Wales and Scotland. Along with Islands of the UK such as Isle of Wight. We currently don't deliver to Northern Ireland.

During the checkout, you can select the next 6 available delivery dates to you with next day delivery also an option. This allows you to be planned for stock coming in if your not operating the next day, but would like to order in advance. If you order for next day, we will have picked and dispatched your order usually within 15mins of you paying.

Yes, if you provide your correct email address and mobile number when ordering you will receive delivery notifications. Please note, if we deliver on our own van you won't receive these notifications however this is something we are working implementing currenty.

If you have not received your delivery on the day you expected, please contact us as soon as possible so we can chase the courier or our own drivers to update you. Our priority is always to get stock to you as fast as possible and we are here to support you.

If you weren't in at the time of delivery and the goods have not been left. Please contact us on 0115 9444434 and we will rearrange for the delivery to be sent out. The earlier you call us, the faster we can sort for you. Please note that we will only attempt delivery up to 2 times, at that point the goods will be returned to our warehouse and delivery charges won't be refunded.

We deliver between 7.30am and 6pm, the majority of deliveries are made between 8.30am and 4pm. (During Covid19 pandemic, some deliveries have been later than 6pm due to increased volume)

Yes, for the majority of the UK mainland if your order is over £100 excluding vat (£120 inc vat) then delivery is free of charge, available next day Monday to Saturday.