Delivery Information

Lockdown 2.0 - We are dispatching everything on time, on the correct service. However, the courier on a minority of occasions are experiencing high volumes and delays are possible.

All Prices & Delivery Charges are excluding VAT @ 20%

In addition to the below, we also have own vehicle delivery available, this will automatically be available to you in the checkout if it is available to your location. For more detail click here: Own Vehicle Delivery

UK Mainland excluding Central Scotland & Highlands

Our standard delivery service is sending all orders on a Next Working Day Delivery for all orders placed by 4 pm. We work Monday to Friday, for example, if you order on a Sunday you will receive your order on Tuesday.

Orders under £99.99 have a £5.95 charge.

Orders over £100.00 will be free delivery.

Large orders may be delivered on a pallet to keep your goods safe and give a reliable delivery service. You don’t need a forklift truck as the lorry will have a tail lift.

If you order by 4 pm but need a pre-12pm delivery there is a £11.95. (Please note that if you order after 4 pm and select a Pre-12pm Delivery, this does not mean that your order will be delivered the following morning but the morning after!)

If you need a Saturday Morning delivery there is a £25.00 carriage charge (must be ordered by Friday 4 pm at the latest). Orders over £500 have Saturday delivery available for free.

Whilst we offer priority deliveries such as pre-12pm for example, our timed deliveries are never guaranteed due to possible unforeseen circumstances such as long delays in traffic for the delivery driver which out of ours and couriers control. If you have paid for a non-standard timed delivery and the courier has not been able to deliver within this time please contact us and we will make sure the additional payment you made for the timed delivery is refunded to you.

Please remember that sometimes delays may happen out of ours and the couriers control. This may delay your delivery, if your delivery is delayed in anyway please contact us on 0115 9444434.

We do not accept any liability for loss of business due to late delivery and do not offer any compensation. Please ensure if you do have an event that you order your packaging in advance and be planned just in case there is any problems or delays in delivery.

 

Central Scotland

Postcodes:

DD1-11, TD1-15, DG1-16, AB10-16, AB21-25, AB30-36, AB39, FK1-16, G1-9, G11-15, G20-23, G31-34, G40-46, G50-53, G57-84, KA1-26, KA29-30, KY1-16, KY99, ML1-12, PA1-19, PH1-14, EH.

Orders under £99.99 have a £6.99 charge.

Orders over £100.00 will be free delivery.

Large orders may be delivered on a pallet to keep your goods safe and reliable delivery. You don’t need a forklift truck as the lorry will have a tail lift.

Scottish Highlands

Postcodes:

AB37-38, AB41-45, AB51-56, FK17-21, IV1-28, IV30-36, IV40, IV52-54, IV63, KW1-14, PA21-40, PA80, PH15-26, PH30-41, PH49, PH50.

Orders under £199.99 have a £15.99 charge.

Orders over £200.00 will be free delivery.

Large orders may be delivered on a pallet to keep your goods safe and reliable delivery. You don’t need a forklift truck as the lorry will have a tail lift.

Isle of Wight

Postcodes: PO30-41

Deliveries to this area are made on pallets only and can take 2-5 working days.

Orders under £999.99 have a £79.99 charge.

Orders over £1000 will be free delivery.

 

Outer Hebrides

Postcodes: HS1-9

Deliveries to this area are made on pallets only and can take 3-5 working days.

Orders under £1249.99 have a £165.00 charge.

Orders over £1250.00 will be free delivery.

OffShore Islands including Isle of Man, Jersey & Guernsey

Postcodes:

IM1-9, IM99, PH42-44, PA20, PA41-49, PA60-78, PA80, KA27-28, IV40-49 IV51-52, IV55-56, KW15-17, ZE1-3, JE1-3, GY1-5.

Deliveries to this area are made on pallets only and can take 3-5 working days.

Orders under £1249.99 have a £135.00 charge.

Orders over £1250.00 will be free delivery.

 

Northern Ireland Zone 1

Postcodes:

BT1-17, BT36-39, BT41

Deliveries to this area are made on pallets only and can take 1-2 working days.

Orders under £999.99 have a £79.99 charge.

Orders over £1000 will be free delivery.

Northern Ireland Zone 2

Postcodes:

BT18-35, BT40, BT42-49, BT51-58, BT60-71, BT74-82, BT92-94, BT99.

Deliveries to this area are made on pallets only and can take 2-3 working days.

Orders under £999.99 have a £79.99 charge.

Orders over £1000 will be free delivery.

 

Europe

We currently don't offer a delivery service to Europe.

 2 -3 DAY LEAD TIME ON ALL PALLET ORDERS.

These are full pallets of product which will be delivered on a lorry with a tail-lift so no forklift is required!

All pallet prices include free delivery to UK Mainland, Highlands & Islands may require an additional delivery cost. We will contact you before dispatch if this is the case.

The pallet will be left at door, the driver will not be responsible for breaking down the pallet, bringing the goods inside nor are they responsible for taking the pallet away please note: pallets are non-refundable and non-returnable. Failed or missed deliveries will incur additional delivery fees for redelivery and/or restocking fees of 25%.

Kitchen Club