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Price Match

There are many companies and individuals trying to sell things online, not all of whom are authorised retailers of the products they sell and in business long term, so we can’t monitor and match everyone. But we do try to match all of the major catering suppliers you’ve heard of and many of the smaller ones you haven’t. To find the long list of retailers we match to, see our Price Match Terms & Conditions. 

 

Criteria for a match

  1. The product is intended for delivery to (or was delivered to) the UK within our blue zone.
  2. The competitor’s product is identical to Catering24’s
  3. The competitor’s product is in stock at the time of the price matching.
  4. The competitor’s price is lower even after considering differences in shipping costs.
  5. The competitor’s price excludes volume or membership discounts.
  6. If a price includes voucher-type discounts, that discount must be live and visible to all site visitors at the time of the price matching.

How to obtain a match?

If you would like a matched price, please contact us by any way that works best for you, including email, live chat (if available), or our ticket system.

Make the subject title “Price match request”, and include the following information:

  • A link to the Catering24 product you wish to purchase. (Along with the size, colour or variation you want)
  • A link to the page on the site you found the product cheaper OR send a photo of a recent invoice showing your purchase price from the competitor.
  • The advertised purchase price (please be aware of different product prices for different options).
  • The competitor’s delivery costs (if delivery is not included in the purchase price)

If this all checks out, and the match if for a current purchase, we’ll then email you a voucher code that covers the difference in the two prices. You then enter that code into your Catering24 shopping basket reducing the amount you pay for that product down to the agreed price.

We will then set this price up for you every time you log into your account and order the future.

 

For more details please read our Price Match Terms & Conditions.