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Frequently Asked Questions

Why are your prices so low?
Our pricing is low, and we understand buying online can sometimes look like it can be too good to be true. However, in this case it really is this low! We are soley an online shop and do not have the overheads our competitors have and so can offer the products at a lower price. Our pricing is also consistently low across all of our products. We found a lot of our competitors may have a very low price on a few of the products you buy but the rest of them are high and that is where they try and increase the profit, we want to offer everyone a transparent way of pricing. If you find you are buying from one of our compeitiors and we are not low enough to win your business, Challenge Gino and see our price match policy!

 

Is there no stock or the quality low?
No, all products on Catering24 have a stock level held at our warehouse and the quality of the products are consistent and are from some of the worlds largest manufacturers. Unfortunately it is impossible to predict the future and sometimes we do have occasions when a particular product has been sold in high volumes and if we do end up out of stock as a result you will be notified.
Is your site secure?
Yes, our site is secure and certified by GeoTrust for all customer data. The payment process is secured and done by WorldPay a global payment processing company.

 

Can I return a product?
Yes, please see our refunds and returns page.

 

Why can't I call you?
We are an online business with no telephone operators. You can get in touch with us be email, our online chat, ticket system or post. We will respond to you very quickly and efficiently.
Our email address is customerservices@catering24.co.uk



I can't find the product I use?
We are constantly adding new products available to Catering24, if you can't see the products available that you regularly purchase then let us know and we can look into adding it for you.
Our email address is customerservices@catering24.co.uk



Can I order a Sample?
Yes you can. On each product page you will see a 'Order Sample' button which will add a sample to your basket. Pricing is how much one sample would cost if buying a full box, for example if ordering a Ripple cup the cost of the sample would be about 5p. The delivery still applies if you order is below £100 in value and we will only accept an order of 1 sample per product. Samples do have additional lead times as we may need to get the samples specially in for you. If you have any queries contact us.